Get in Touch With Us
Got a question about one of the fast-payout casinos we cover, spotted something that needs updating, or want to tell us how your withdrawal actually went? This is where to send it. We built cretau.ca to help Canadian players find operators that pay out quickly and reliably, and reader input is a real part of keeping that useful.
How to Reach the Team
Email is the best way to contact us: [email protected]. We read every message and aim to reply within two working days. If your enquiry is time-sensitive — for example, you are chasing a withdrawal issue at a specific brand — say so in the subject line so we can prioritise it.
A quick note on what we can and cannot do: we are an independent review and comparison site, not a casino operator, and we cannot access your account, process a payment, or intervene directly in a dispute. What we can do is point you towards the right contact at the operator, flag a pattern to our editorial team if we hear it from multiple players, and update our coverage if something no longer reflects reality.
What We Actually Want to Hear About
- Payout speed and payment experiences — Since our focus is fast withdrawals, real feedback on how long a casino actually took to pay out, or which payment method worked best for you, directly informs how we rate and rank operators.
- Corrections — Bonus terms, wagering requirements, and payment options change often. If you notice our information is out of date for any brand, including those featured on this page, let us know and we will check it.
- Content requests — If there's a payment method, a province-specific question, or a type of casino you'd like us to cover in more depth, tell us.
- General enquiries — Questions about how we assess and rate casinos, or how our site works, are always welcome.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we will point you towards appropriate support resources rather than casino information.
What Happens Once You Send a Message
A real person reviews every enquiry — we do not rely on automated replies to stand in for an answer. Most messages are answered within two working days, though it can take a little longer during busier periods. If your message relates to a specific listed operator, we may ask for a few extra details (such as roughly when you signed up or which payment method you used) so we can look into it properly.
Before You Write In
A few things are worth checking first, since they can save you a wait:
- Bonus and withdrawal terms sit alongside each offer on this page — check the wagering requirements and time limits before assuming something is an error.
- Account-specific issues (a delayed withdrawal, a verification hold, a locked bonus) need to go to the casino's own support team first, since only they can access your account.
- If you're comparing operators outside Canada's mainstream market, our page on trusted non-GamStop casinos may already answer your question.
A Note on How We Cover Casinos
Canadian Casinos earns commission from some of the operators we list, and we say so plainly on the relevant pages — it never decides how a brand is ranked. Reader feedback, including the messages we receive through this page, feeds into how we reassess and re-rank operators over time. If something we've published doesn't match your experience, we genuinely want to know.
Thanks for taking the time to reach out — we look forward to hearing from you.